Terms & Conditions
When enrolling as a member of Bloom Barre (1/141 Charles Street, Launceston), you agree to the terms and conditions below.
Please read through the terms and conditions thoroughly before enrolling.
General Terms & Conditions
A minimum of three people is required for a class to proceed. You will be contacted via text 2 hours before the start of class should it need to be cancelled and your session returned.
Payment must be made before booking. To book a class, you must either have pre-purchased sessions in your account or pay at the time of booking. If you are booking a waitlisted class, you will not be charged until you have been promoted to the class.
Please be aware classes are on a first come, first serve basis. If you have yet to book a class, to avoid disappointment, please check online that the classes are taking place, particularly in the early morning and late evening.
As class sizes are limited, we strongly recommend pre-booking online or via the Bloom Barre App to reserve your place. Please log in to change or cancel your booking if you can no longer make it.
Class Cancellation Policy
Bloom reserves the right to cancel and change any classes, workshops, or events without prior notice. However, in such an event, we will do our best to accommodate you so you don't miss out.
Our class cancellation policy is 8 hours before class commencement. This notice must be respected to allow us to manage the class schedule best and avoid forfeiting the class.
If you cancel before the 8 hour window, your class will be credited back to your Bloom account at no charge.
If you cancel within 8 hours of the class start time, you will incur a $10 late cancellation fee. If you are absent from the class, you will be charged a $20 no show fee, which often means another client misses out.
Of course, if something is out of your control, you can no longer make the class. Please email hello@bloombarre.com.au about your situation.
***Facebook and Instagram messages will not be accepted***
Waitlist Policy
If a class you want is full, you can sign up for the waitlist. Should a place become available, our system automatically adds you to the class up to 1 hour before. If you anticipate you will not be able to attend and have yet to be added to the class, please remove yourself from the waitlist online using your WellnessLiving Achieve App. You will receive an email confirmation when you have been added to the class from the waitlist.
If you have been added to the class from the waitlist, you will have a 1 hour grace period to cancel. Otherwise, standard cancellation policies apply.
PLEASE NOTE: For early morning classes, you can be added overnight at any time if someone else cancels during the night.
Remove yourself from the waitlist if you do not want to be added during the night or early hours.
You will incur a $20 no show fee if you do not show up.
Membership Terms & Conditions
All Memberships operate on a 7 day auto renewal schedule from the day you purchase and payment will continue unless notified. (See Termination Policy below.)
For members on 3 Class, 2 Class, or 1 Class memberships, membership cycles are based on a rolling 7 day period from the renewal date. This means that your membership cycle will start on the day your membership renews and run for the following 7 days.
Memberships will continue with scheduled auto renewals unless Bloom Barre is notified in writing of a termination request (see Termination Policy below).
Memberships may be subject to a price increase but will be communicated in writing four weeks before any change.
All purchases and direct debit transactions are non-exchangeable, non-transferable, and cannot be refunded for unused classes during your membership cycle. However, if you have been struck with Covid-19, we will do our best to accommodate you.
Any missed classes or classes unused during your billing cycle cannot be refunded; however, they will roll over to your next 7 day billing cycle.
Suspending your Membership
We don't want you to pay for a membership you're not getting value out of, as we realise that life can get busy and fabulous holidays are planned. For this reason, you are welcome to pause your membership at any time for a minimum of 7 days, and suspensions are unlimited.
If you want to suspend your membership, request your suspension to hello@bloombarre.com.au 7 days (excluding weekends) before your next direct debit payment. This ensures the correct measures are implemented to cease expected credit card payments for the period.
Please remember that emails and messages are not monitored on weekends, and any unused or missed classes within your membership cycles cannot be refunded.
If you fall sick with Covid-19, contact us immediately, and we will do our best to accommodate your situation.
Membership Termination
Bloom wants to avoid trapping anyone into long-term financial commitment as we understand circumstances change. Still, we have a minimum 4-week commitment to allow you to see and feel the benefits of regular, ongoing practice before ending your membership. Please note that if you have suspended your membership within the first four weeks, you must fulfil the rest of the minimum term before terminating. After this minimum term, contact us via email with at least 7 days notice from your next scheduled direct debit payment.
All requests for membership termination must be made in writing; unfortunately, we cannot honour in-studio cancellations. You will receive an email confirming your cancellation when it has been completed. Please note that your termination request has yet to be accepted if you do not receive confirmation within 48 hours.
Memberships are paid weekly in advance, so if you fail to advise within adequate timeframes, no refunds can be awarded once the transaction has been made.
In the case of a long term or permanent injury or illness that prevents you from using our services, immediate membership termination will be permitted. Termination will take effect when we receive written confirmation from a medical doctor.
Bloom Barre may terminate a membership without notice for inappropriate, offensive or illegal behaviour, as we determined, which occurs on our premises or is directed at our staff or other members.
We understand that life can be unexpected, so please discuss your situation with us if necessary.
Introductory Offer - The Bloom Experience
The Bloom Experience is available once per client to introduce you to the studio and is valid for 14 days from the purchase date. After that, sessions are non-refundable and not transferable; however, they can be extended if you are injured or unwell; in this case, we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date. Clients found to be buying the Introductory Offer more than once will be suspended and charged any additional class costs they may have incurred.
Casual Class Pass
The Casual Class Pass is valid for one year from the purchase date. After that, sessions are non-refundable and non-transferable. However, they can be extended if you are injured or unwell. In this case, we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date.
Lifestyle Pack: 10 Class Pass
The Lifestyle Pack is valid for three months from the first booked class. After that, sessions are non-refundable and not transferable. However, they can be extended if you are injured or unwell; we will request a medical certificate in this case. Extensions due to medical reasons must be requested before the expiry date.
Service Sales
All sales are final. Refunds will only be issued in case of a merchant processing software error or a Bloom team member incorrectly processing a sale on the client's behalf. Refunds or credits due to an incorrect purchase or a client's change of mind will be at Bloom Barre's discretion. Sessions cannot be transferred to another person. All community members must have their account (for safety and insurance) and purchase their sessions.
All return requests must be submitted in writing to hello@bloombarre.com.au within 7 days of the sale date.
Privacy
Bloom is committed to protecting your privacy and any personal information we collect. We comply with the Privacy Act 1988 (Cth). This policy explains how we may collect, use, disclose and otherwise handle personal and sensitive information. Bloom is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal data is an act of trust and is taken seriously unless consent is given.